Skip to main content
Beantwoord

Receiving modem to a different address

  • December 27, 2022
  • 1 reactie
  • 20 keer bekeken
A
Nieuwkomer

I’ve ordered a subscription starting from January 6th, the day I will move to my new address. 

I see now in my confirmation e-mail that the installation package shall arrive before that date. Since no one will be in that address to receive the package, may I change the delivery address to that of a friend’s house? If yes, may you please guide me on how to proceed with the request?

 

Thanks in advance,

Alessandro

Beste antwoord door Bram van KPN

Hi @AlessandroP! Welcome to the KPN forum. Are you still close to the original address? If the parcel can't be delivered it goes to a pickup point nearby. You can use the Track and Trace code to see where it has been sent. 

If the parcel has already been sent and you can't visit the location where it was picked up, please contact 0800-0402. We can send another parcel to the right address. 

If you can't contact us through 0800-0402, let me know here. Also fill out your profile if you do so, so we can accesss your data. 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Bram van KPN
    Wijsgeer
    Forum|alt.badge.img+17
    • Bram van KPN
    • Oud Moderator
    • Antwoord
    • December 30, 2022

    Hi @AlessandroP! Welcome to the KPN forum. Are you still close to the original address? If the parcel can't be delivered it goes to a pickup point nearby. You can use the Track and Trace code to see where it has been sent. 

    If the parcel has already been sent and you can't visit the location where it was picked up, please contact 0800-0402. We can send another parcel to the right address. 

    If you can't contact us through 0800-0402, let me know here. Also fill out your profile if you do so, so we can accesss your data. 

    Zie je een goeie reactie? Dan zou een like tof zijn! Heb je een antwoord gekregen op je vraag? Markeer die dan als oplossing.

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement