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Still charged for mobile subscription after cancellation and move abroad

  • May 12, 2023
  • 1 reactie
  • 32 keer bekeken
Z
Nieuwkomer

I have just received an email telling me that I have charges. I cancelled my mobile contract months ago and have moved away from the Netherlands at the same time but I am still receiving charges. 

Beste antwoord door Bram van KPN

Hi @Za03The! The quickest way to resolve this, without calling us, is through our website on emigration. When sending along the required documents, include the previous confirmation of cancellation. Also use the place for extra notes to let the team know that this has happened. They will be able to resolve this for you. 

If you do want to get in touch with an employee by phone, call +31 6 1200 1200. This is our number for customer service for anyone who's abroad. 

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1 reactie

Bram van KPN
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  • Bram van KPN
  • Oud Moderator
  • Antwoord
  • May 14, 2023

Hi @Za03The! The quickest way to resolve this, without calling us, is through our website on emigration. When sending along the required documents, include the previous confirmation of cancellation. Also use the place for extra notes to let the team know that this has happened. They will be able to resolve this for you. 

If you do want to get in touch with an employee by phone, call +31 6 1200 1200. This is our number for customer service for anyone who's abroad. 

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