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Beantwoord

Unexpected invoice after changing my subscription

  • December 24, 2024
  • 1 reactie
  • 11 keer bekeken

Dear KPN,

I changed my subscription from 4 Gbit to 1 Gbit and I expected to receive an invoice for about 52 euros but I received an invoice for 68 Euros.

please clarify this issue for me.

Regards

Afshin AtaieĀ 

Beste antwoord door Jasper van KPN

Hi ​@Afshin At, welcome on the community. It's possible this change is responsible for that, a part of last month will have the old price, and a part of it will have the new price. On the second page of the invoice you can see everything that was charged on this incoive, including the periode is was charged for. Does that explain this invoice? I can't see what you see, I only know what you tell us.

If it doesn't explain it or if you can't find it, it's best to make a callback appointment (terugbelafspraak). That way a colleague can take a look at this with you.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Jasper van KPN
Moderator
  • Moderator
  • Antwoord
  • December 27, 2024

Hi ​@Afshin At, welcome on the community. It's possible this change is responsible for that, a part of last month will have the old price, and a part of it will have the new price. On the second page of the invoice you can see everything that was charged on this incoive, including the periode is was charged for. Does that explain this invoice? I can't see what you see, I only know what you tell us.

If it doesn't explain it or if you can't find it, it's best to make a callback appointment (terugbelafspraak). That way a colleague can take a look at this with you.