Skip to main content
Beantwoord

1000/1000 mbps - Hussel - download speed throttled and/or QoS incorrect

  • September 17, 2021
  • 6 reacties
  • 486 keer bekeken

Test done:

(ookla) Speed test 950± mbps/ 950± mbps  ;  looks perfect!

However,

via steam, Battlenet and youtube not so good.  It seems either that I am throttled and/or QoS is faulty.

 

Steam, Battlenet, Youtube results all similar @ :

Minimum :: 5.17 Mbps | Middle :: 10.29 Mbps | Maximum :: 11.61 Mbps

» not good!!

 

I’m used to getting upwards of 100+ Mbps. 

 

At the same time I disconnected my ethernet cable and connected my mobile via USB tether (different ISP, not KPN). Works perfectly! I get my normal download speeds (via other ISPs).

It is NOT a PC related issue. 

I’ve tested with different DNS in the Experia Box without success.

I believe that there might be some kind of QoS causing the issue, but this is not something I can fix as it is not an option in the Experia box console 

OR -

that somehow my download speed has been throttled

 

I would really appreciate help in this matter.


 

 

 

 

 

Beste antwoord door Shaka

Solved. you may close the thread. multiple resets worked.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

6 reacties

  • Auteur
  • Deelnemer
  • September 17, 2021

Ok, further investigation.

 

Looks like it is the LAN (cable) part if the Experia Box that is the problem.

 

I’ve used my cell phone to connect to the Exp box via Wifi - then USB tethered the mobile to my PC - basically using my mobile as a Wifi adapter. It works! Speed is back to normal,

 

So, how do I fix the ethernet/lan part of my Experia Box. I’ve tried restarting it. I have the latest Experia Box (black - latest verison).

 

Do I need to factory reset the damn thing? (would be sorry to lose all my wifi settings etc. )


  • Auteur
  • Deelnemer
  • September 17, 2021

Full reset has not resolved the problem.

 

I can also confirm that this issue has started after the latest Boxupdate form KPN.


Lisa
Wijsgeer
Forum|alt.badge.img+17
  • Oud moderator
  • September 18, 2021

Hi @Shaka! Welcome back. Thanks for testing. Unfortunately, a reset did not solve the problem. As mentioned in your first post. How did you measure this 950/950? Via a wired or wireless (Wi-Fi) connection? If this was over a wired connection, the LAN port(s) could not be the cause of the speed drops. What else have you connected to the modem? think of: wifi-boosters, switches, etc. 
 

Can you test -a wired connection- with another device maybe? Just to rule out that it is your laptop (port). 


Lisa
Wijsgeer
Forum|alt.badge.img+17
  • Oud moderator
  • September 21, 2021

Hi @Shaka! How are you doing?  Were you able to resolve the issue yourself? 


  • Auteur
  • Deelnemer
  • Antwoord
  • September 27, 2021

Solved. you may close the thread. multiple resets worked.


  • Deelnemer
  • December 29, 2021

Did it always throttle like that or was that halfway through?

I’m on my 500/500 line now - first minute of transfer I’m hitting 450mbit/s uploads which is good, but after a while it drops to 250 - 300 mbit/s….

 

Just upgraded to 1000/1000 to see if that same pattern happens there. If it does (950mbit for a minute and then → 500mbit), KPN is throttling my line :) If it remains at 250 - 300mbit it might be something else..