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1GB subscription, only 100 mbit upload speed

  • November 3, 2022
  • 5 reacties
  • 98 keer bekeken
Pegan
Nieuwkomer
Forum|alt.badge.img

I have 1GB plan but I get 100mb upload with highspeed lam connection 

Beste antwoord door Thomas van KPN

Hi @Pegan, welcome to our forum!
I'm assuming you're talking about a wired connection. These speeds are way too slow for this subscription.
Which speedtest are you using?
Have you tried giving your modem a factory reset? Can you also test it without any other devices connected and with different ethernet cables? (both between your FTU/Experiabox and your Experiabox/PC?)

If that doesn't reveal the cause or solve the issue we can also take a look at your connection from this end.
The quickest way will be by phone on 0800-0402

If you're not in a hurry I can also take a look but I'll need some information about you! could you update your profile and let me know?

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

5 reacties

Thomas van KPN
Moderator
Forum|alt.badge.img+24
  • Thomas van KPN
  • Moderator
  • Antwoord
  • November 7, 2022

Hi @Pegan, welcome to our forum!
I'm assuming you're talking about a wired connection. These speeds are way too slow for this subscription.
Which speedtest are you using?
Have you tried giving your modem a factory reset? Can you also test it without any other devices connected and with different ethernet cables? (both between your FTU/Experiabox and your Experiabox/PC?)

If that doesn't reveal the cause or solve the issue we can also take a look at your connection from this end.
The quickest way will be by phone on 0800-0402

If you're not in a hurry I can also take a look but I'll need some information about you! could you update your profile and let me know?

 

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K
Topper
  • Klant-02
  • Topper
  • November 7, 2022

@Thomas ik heb er hier gisteren een soortgelijke vraag over gesteld, misschien dat het een zelfde gevalletje is? In mijn geval een snelheidsupgrade naar 200/200.

Thomas van KPN
Pegan
Nieuwkomer
Forum|alt.badge.img
  • Pegan
  • Auteur
  • Nieuwkomer
  • September 5, 2023

Hi @Pegan, welcome to our forum!
I'm assuming you're talking about a wired connection. These speeds are way too slow for this subscription.
Which speedtest are you using?
Have you tried giving your modem a factory reset? Can you also test it without any other devices connected and with different ethernet cables? (both between your FTU/Experiabox and your Experiabox/PC?)

If that doesn't reveal the cause or solve the issue, we can also take a look at your connection from this end.
The quickest way will be by phone on 0800-0402

If you're not in a hurry I can also take a look but I'll need some information about you! could you update your profile and let me know?

 

I have a wired connection between my Wi-Fi modem and computer (can have up to 2.5GB) ethernet with nothing else plugged into the modem. I recently did a KPN speed test and i got 60mb download and 95 mb upload. i still have the 1 GB subscription 

Pegan
Nieuwkomer
Forum|alt.badge.img
  • Pegan
  • Auteur
  • Nieuwkomer
  • September 5, 2023

Hi @Pegan, welcome to our forum!
I'm assuming you're talking about a wired connection. These speeds are way too slow for this subscription.
Which speedtest are you using?
Have you tried giving your modem a factory reset? Can you also test it without any other devices connected and with different ethernet cables? (both between your FTU/Experiabox and your Experiabox/PC?)

If that doesn't reveal the cause or solve the issue, we can also take a look at your connection from this end.
The quickest way will be by phone on 0800-0402

If you're not in a hurry I can also take a look but I'll need some information about you! could you update your profile and let me know?

 

I have a wired connection between my Wi-Fi modem and computer (can have up to 2.5GB) ethernet with nothing else plugged into the modem. I recently did a KPN speed test and i got 60mb download and 95 mb upload. i still have the 1 GB subscription 

 

Jan van KPN
Moderator
Forum|alt.badge.img+14
  • Jan van KPN
  • Moderator
  • September 6, 2023

Hi @Pegan, that was a bit of a late reply ;) 
Have you already resetted the NT (the one on the picture) by taking it of the power for at least 2 minutes? When that doesn't help first thing I would like to advice you is to call our customer service on the (free) number 0800 0402! 

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