After switching to fiber my connection drops every x minutes

Question

Hi Forum,Sorry for writing in English; my Dutch isn't technical enough to explain the issue. I was upgraded to fiber two weeks ago (my neighbor was still on copper).During the first few days, the connection was quite stable, even though it didn't reach the 200/200 promised in the contract. However, after those initial days, it became quite unstable. I tried factory reset the router but no success. As you can see from the logs below from the H369A, the connection drops five times in less than an hour and comes back after few minutes (masked part fo the IP):--- 1st2024-11-11 20:39:40 PPP(eth_route):ppp0 down for reason is Peer not responding2024-11-11 20:39:40 PPP(eth_route):ppp0 down for reason is LCP down2024-11-11 20:39:40 PPP(eth_route):ppp0 down for reason is LCP down2024-11-11 20:39:46 PPP(eth_route):Connection terminated2024-11-11 20:39:47 PPP(eth_route):Sent PADT to c4:5e:5c:24:20:19, SessionID is 535212024-11-11 20:39:50 PPP(eth_route):start Discovery2024-11-11 20:39:50 PPP(eth_route):send PADI and wait for PADO 1 sec2024-11-11 20:39:50 PPP(eth_route):recv PADO2024-11-11 20:39:50 PPP(eth_route):send PADR and wait for PADS 5 sec2024-11-11 20:39:50 PPP(eth_route):recv PADS,SessionID is 79912024-11-11 20:39:50 PPP(eth_route):Starting negotiation on ppp02024-11-11 20:39:50 PPP(eth_route):PAP authentication succeeded2024-11-11 20:39:50 PPP(eth_route):set local/remote IP: 81.206.xx.yy/195.190.228.4; dns: 195.121.1.34/195.121.1.66 on ppp02024-11-11 20:39:51 TR069:Start to create a new session.2024-11-11 20:39:51 TR069:Sending inform 4 VALUE CHANGE2024-11-11 20:39:51 TR069:Session create success.2024-11-11 20:39:51 TR069:Receive informresponse.2024-11-11 20:39:51 TR069:Session close .2024-11-11 20:39:51 TR069:Start to create a new session.2024-11-11 20:39:51 TR069:Session create success.2024-11-11 20:39:51 TR069:Receive informresponse.2024-11-11 20:39:51 TR069:Session close .--- 2nd2024-11-11 20:51:11 PPP(eth_route):ppp0 down for reason is Peer not responding2024-11-11 20:51:11 PPP(eth_route):ppp0 down for reason is LCP down2024-11-11 20:51:11 PPP(eth_route):ppp0 down for reason is LCP down2024-11-11 20:51:17 PPP(eth_route):Connection terminated2024-11-11 20:51:17 PPP(eth_route):Sent PADT to c4:5e:5c:24:20:19, SessionID is 79912024-11-11 20:51:20 PPP(eth_route):start Discovery2024-11-11 20:51:20 PPP(eth_route):send PADI and wait for PADO 1 sec2024-11-11 20:51:20 PPP(eth_route):recv PADO2024-11-11 20:51:20 PPP(eth_route):send PADR and wait for PADS 5 sec2024-11-11 20:51:20 PPP(eth_route):recv PADS,SessionID is 157992024-11-11 20:51:20 PPP(eth_route):Starting negotiation on ppp02024-11-11 20:51:20 PPP(eth_route):PAP authentication succeeded2024-11-11 20:51:20 PPP(eth_route):set local/remote IP: 81.206.xx.yy/195.190.228.4; dns: 195.121.1.34/195.121.1.66 on ppp02024-11-11 20:51:21 TR069:Start to create a new session.2024-11-11 20:51:21 TR069:Sending inform 4 VALUE CHANGE2024-11-11 20:51:21 TR069:Session create success.2024-11-11 20:51:21 TR069:Receive informresponse.2024-11-11 20:51:21 TR069:Session close .2024-11-11 20:51:21 TR069:Start to create a new session.2024-11-11 20:51:21 TR069:Session create success.2024-11-11 20:51:21 TR069:Receive informresponse.2024-11-11 20:51:21 TR069:Session close .--- 3rd2024-11-11 20:55:10 PPP(eth_route):ppp0 down for reason is Peer not responding2024-11-11 20:55:10 PPP(eth_route):ppp0 down for reason is LCP down2024-11-11 20:55:11 PPP(eth_route):ppp0 down for reason is LCP down2024-11-11 20:55:17 PPP(eth_route):Connection terminated2024-11-11 20:55:17 PPP(eth_route):Sent PADT to c4:5e:5c:24:20:19, SessionID is 157992024-11-11 20:55:20 PPP(eth_route):start Discovery2024-11-11 20:55:20 PPP(eth_route):send PADI and wait for PADO 1 sec2024-11-11 20:55:20 PPP(eth_route):recv PADO2024-11-11 20:55:20 PPP(eth_route):send PADR and wait for PADS 5 sec2024-11-11 20:55:20 PPP(eth_route):recv PADS,SessionID is 108602024-11-11 20:55:20 PPP(eth_route):Starting negotiation on ppp02024-11-11 20:55:20 PPP(eth_route):PAP authentication succeeded2024-11-11 20:55:20 PPP(eth_route):set local/remote IP: 81.206.xx.yy/195.190.228.4; dns: 195.121.1.34/195.121.1.66 on ppp02024-11-11 20:55:21 TR069:Start to create a new session.2024-11-11 20:55:21 TR069:Sending inform 4 VALUE CHANGE2024-11-11 20:55:21 TR069:Session create success.2024-11-11 20:55:21 TR069:Receive informresponse.2024-11-11 20:55:21 TR069:Session close .2024-11-11 20:55:21 TR069:Start to create a new session.2024-11-11 20:55:21 TR069:Session create success.2024-11-11 20:55:21 TR069:Receive informresponse.2024-11-11 20:55:21 TR069:Session close .--- 4th2024-11-11 20:58:31 PPP(eth_route):ppp0 down for reason is Peer not responding2024-11-11 20:58:31 PPP(eth_route):ppp0 down for reason is LCP down2024-11-11 20:58:31 PPP(eth_route):ppp0 down for reason is LCP down2024-11-11 20:58:37 PPP(eth_route):Connection terminated2024-11-11 20:58:38 PPP(eth_route):Sent PADT to c4:5e:5c:24:20:19, SessionID is 108602024-11-11 20:58:41 PPP(eth_route):start Discovery2024-11-11 20:58:41 PPP(eth_route):send PADI and wait for PADO 1 sec2024-11-11 20:58:41 PPP(eth_route):recv PADO2024-11-11 20:58:41 PPP(eth_route):send PADR and wait for PADS 5 sec2024-11-11 20:58:41 PPP(eth_route):recv PADS,SessionID is 198792024-11-11 20:58:41 PPP(eth_route):Starting negotiation on ppp02024-11-11 20:58:41 PPP(eth_route):PAP authentication succeeded2024-11-11 20:58:41 PPP(eth_route):set local/remote IP: 81.206.xx.yy/195.190.228.4; dns: 195.121.1.34/195.121.1.66 on ppp0--- 5th2024-11-11 21:31:11 PPP(eth_route):ppp0 down for reason is Peer not responding2024-11-11 21:31:11 PPP(eth_route):ppp0 down for reason is LCP down2024-11-11 21:31:11 PPP(eth_route):ppp0 down for reason is LCP down2024-11-11 21:31:17 PPP(eth_route):Connection terminated2024-11-11 21:31:18 PPP(eth_route):Sent PADT to c4:5e:5c:24:20:19, SessionID is 198792024-11-11 21:31:21 PPP(eth_route):start Discovery2024-11-11 21:31:21 PPP(eth_route):send PADI and wait for PADO 1 sec2024-11-11 21:31:21 PPP(eth_route):recv PADO2024-11-11 21:31:21 PPP(eth_route):send PADR and wait for PADS 5 sec2024-11-11 21:31:21 PPP(eth_route):recv PADS,SessionID is 192402024-11-11 21:31:21 PPP(eth_route):Starting negotiation on ppp02024-11-11 21:31:21 PPP(eth_route):PAP authentication succeeded2024-11-11 21:31:21 PPP(eth_route):set local/remote IP: 81.206.xx.yy/195.190.228.4; dns: 195.121.1.34/195.121.1.66 on ppp02024-11-11 21:31:21 TR069:Start to create a new session.2024-11-11 21:31:21 TR069:Sending inform 4 VALUE CHANGE2024-11-11 21:31:21 TR069:Session create success.2024-11-11 21:31:21 TR069:Receive informresponse.2024-11-11 21:31:21 TR069:Session close .2024-11-11 21:31:22 TR069:Start to create a new session.2024-11-11 21:31:22 TR069:Session create success.2024-11-11 21:31:22 TR069:Receive informresponse.2024-11-11 21:31:22 TR069:Session close .

Vikash van KPN · Accepted Answer

Hoi@simone-forumnaam. Welcome to the community. It’s unfortunate that your connection keeps dropping. Have you tried unplugging the fiber box for 2 minutes? Sometimes, this alone can solve the issue. You can also use our Online Service tool to check the connection. If the connection continues to drop afterward, you can contact our customer service by scheduling a callback. We’ll call you back at a convenient time to help resolve the issue together or arrange an appointment with one of our technicians.

After switching to fiber my connection drops every x minutes

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