Beantwoord

Bad service appointment with mechanic not as agreed

Forum|Forum|4 years ago
November 22, 2021
9 reacties
50 keer bekeken

B

Bruce Wayne
Topper

Friday my Internet crashed ,Kpn were helpful and arranged for a monteur to come Monday between 7 and 9.

Monday morning I got a email and message confirming the appointment.

Monday night now 9pm ! No ******* monteur!

When I called your service robot ,he told me its Tuesday the appointment!

Really bad service ! I am going to look at legal help . You do not keep to your promises and this is rubbish service!

*Admin: bericht aangepast i.v.m. huisregels

Beste antwoord door Bruce Wayne

Just to let you know the monteur came today !

He sorted the problem out ,was fantastically friendly all in all he is a credit to KPN.

I wish more people were as helpful as him.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

A

Anonymous
Forum|Forum|4 years ago
November 22, 2021

Swearing is not necessary and calling legal aid makes little sense in my opinion. You can request compensation via the link below if the malfunction has been resolved.

https://www.kpn.com/service/vergoeding.htm#/