Bad start to a KPN subscription

I’m not asking for anything, I just wanted to share my terrible experience.

I switched to KPN two weeks ago. It was okay for the first 10 days, but then the internet suddenly died last Friday. I called customer service, and they said the earliest a technician could come was Monday afternoon. That already seemed terrible, three days without internet? I thought maybe something was wrong on my end, so I even went out and bought new cables to try and fix it myself. When that didn't work, I called back on Saturday, and this time they said the technician could only come on Tuesday morning.

And the problem? Someone had actually unplugged my cable at the central hub. What a joke! Seriously, how does that even happen? They also warned me that the technician could cost 80+ euros if the issue was my fault. Now I’m questioning: what do I get for not being able to use the internet for four days?

I was going to cancel immediately during the cooling-off period, but I didn't because I switched for the gift and didn't want to wait weeks for a new provider.