Hello,
Yesterday we changed to KPN Internet. Everything is set-up and working except for one thing.
My wife uses BaseNet CRM for her work and the BaseNet document synchroniser stopped working when using the KPN Box 12.
It does work when I reconnect the Experia Box v10 that I still have from my previous internet provider.
My wife contacted her IT support and they informed that BaseNet uses localhost.basenet.nl and that some routers/modems do not pass on localhost.basenet.nl.
And that localhost.basenet.nl might not be not accessible due to settings in the DNS server.
And that setting an alternative DNS server might allow the BaseNet document synchroniser to work.
Has anyone already resolved this problem and can provide the solution?
Does anyone have suggestions on what settings I should change on the KPN Box 12 to get this working?
I have called KPN helpdesk (1st line support) and they suggested posting the issue here. And if no solution is found then change the KPN Box 12 to a Box v10 at a KPN shop.
My wish is to use the KPN Box 12 as (I assume) it is a more advanced product than the Box v10.
What settings in the KPN Box 12 should I change to get this working?
Thanks for your help with this.