Can I download an internet bandwidth report to analyse my internet issues?

Hoi ​@luffy7258. Welcome back to the KPN Community! 

In the latest firmware release for the Box 12 and V10, the option to view the log has recently been added. This can be found under Instellingen/Settings in the web interface. For the V10a, this functionality is not yet available and will be added at a later stage.

Whether this log will show exactly what is going wrong remains to be seen. I read in an earlier topic of yours that you are also using SuperWiFi points. That raises the question: do you only experience WiFi dropouts, or do you also notice connection issues on devices that are connected via cable? Based on that, we can try to determine where the issue originates.

Please note that you can always contact our helpdesk by phone, so they can run diagnostics on your connection. If they detect any issues, they can take immediate action. You can make a callback appointment for this, on a date and time that suits you best. Click on the following link: schedule a callback request

Let me know if we can help you any further!