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Can I speedup the delivery date of my subscription?

  • October 16, 2022
  • 1 reactie
  • 99 keer bekeken
U
Nieuwkomer

Hi,

I moved to a new house and subscribed to ziggo for while. I tried it for 13 days and didn't like the performance so, I canceled it in the trial period of 15 days; not to pay additional fees.

I subscribed KPN fiber, however, I have been waiting for a few days and now realized that I need to wait till 25 October !!!

Guys, I don't have Internet and TV at home, we’re a family and we do have a lot to do via the internet!!

I called the call center and told them that I have an orange fiber modem in the house, so just send me the modem and tv box so that I can install it and don't wait for the mechanician. They said “no, our system does not let you do so”!!!

This is a really inconvenient situation for me, I started to feel regret of canceling Ziggo!!!
 

Is there any suggestion for me, to make it faster or should I switch back to Ziggo?

Thanks. 

Beste antwoord door Erik van KPN

Hi @Unsal, welcome to KPN and our forum! Unfortunately I can't speed up the activation. It will always take some time to prepare and activate a subscription. How long exactly depends on what needs to be done physically. And if that requires a technician or can be done by yourself. The installation package will be delivered to your address. It usually arrives a few days before the planned activation date. However, the equipment will not work before the activation date. 

If you have one of more mobile subscriptions with us, we can add a free data bundle to them so you can use those as a hotspot. But if that is not the case, I can only ask you to wait. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Erik van KPN
Moderator
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  • Erik van KPN
  • Moderator
  • Antwoord
  • October 17, 2022

Hi @Unsal, welcome to KPN and our forum! Unfortunately I can't speed up the activation. It will always take some time to prepare and activate a subscription. How long exactly depends on what needs to be done physically. And if that requires a technician or can be done by yourself. The installation package will be delivered to your address. It usually arrives a few days before the planned activation date. However, the equipment will not work before the activation date. 

If you have one of more mobile subscriptions with us, we can add a free data bundle to them so you can use those as a hotspot. But if that is not the case, I can only ask you to wait. 

"That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko

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