Can not use the Wifi-Manager because I have multiple accounts in my MijnKPN

Hi ​@Gnanadurai , do you have more than one home internet subscription in your KPN ID account? Indeed, that causes problems with some KPN tools.

Have you tried to remove the old subscription? This can only be done in the MijnKPN app on your mobile. Select the subscription and select “Dit abonnement verbergen” or “Hide this subscription” if your app is set to English.

Hello ,

Thanks you ! My problem similar to below thread .

• Wifi Manager "Your connection is not ready for the Wifi Manager yet"

I got two customer number taged under my profile. the old one should be removed .There is no option to remove the old number  .

Hi ​@Gnanadurai . Welcome to our Community.

Did you manage to get this resolved with the information ​@RBxx  provided to you?

Beste,

it is not working ,it is visible only in the web profile not in the mobile app . Should be done in backend by kpn

Ok ​@Gnanadurai then I have to repeat my earlier suggestion.

If it doesn't work, call KPN customer service on 0800-0402. Available on weekdays from 08:00 to 18:00, Saturdays until 17:00. Or make a call back appointment online (bottom right on the page) and you will be called back at a time that suits you.

I am also a KPN customer, so I cannot help you any further.