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Cancellation not Done

  • February 24, 2023
  • 3 reacties
  • 35 keer bekeken

Hi Team,

 

I have asked for a cancelation because I’m moving from my current apartment and I can’t move my current internet connection with me because at the new address It’s a residential building with certain company.

 

My old address is *****

My new Address is *****

 

I have already submitted my move and got a call asking me to send the confirmation by the municipality through a certain mail but the mail is blocked » Opzegging@KPN.com

 

I got confirmation from the municipality of Amsterdam that I submitted my move and i have a copy of the new contract for you to check but I have no Idea how to send that to you?

 

Please help me with my cancelation asap.

 

BR,

Ahmed

 

Admin: gegevens verwijderd i.v.m. privacy

Beste antwoord door Erwin van KPN

Hi @Ahmed Ebaid . Did you order a new subscription on the new adres? In that case the equipment will be sent to that adress

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

Erwin van KPN
Moderator

Hi @Ahmed Ebaid . It looks like the subscription on your old adres is being terminated. Did you receive confirmation of this? 


  • Auteur
  • Nieuwkomer
  • February 27, 2023

Hi @Erwin_ 

I did receive it but It was supposed to be terminated on the 3rd of march as I filled the cancellation form on 31st of January, … now I got an email saying it will be the 26th of March.

Also the said the box will be sent to me, but they didn’t ask for my new address. Does this mean it will be sent to the old address?

 

 


Erwin van KPN
Moderator
  • Moderator
  • Antwoord
  • March 3, 2023

Hi @Ahmed Ebaid . Did you order a new subscription on the new adres? In that case the equipment will be sent to that adress