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Hello,

I cancelled my Internet subscription in April and I received a confirmation that that the contract is ending on May 12. I returned the modem at the beginning of May but KPN is still charging me for Internet every month. Can you please process the cancellation properly and return the undue payments?

Thanks

Hi @KatR, welcome here! If you've had confirmation of the cancellation, then something isn't going as it should. Would you please fill out your forum profile with your name, address and contract data? Reply here when you've done so, then I will look into this further. 

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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