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Cancellation was not processed, ended the contract in April

  • August 2, 2022
  • 1 reactie
  • 31 keer bekeken
K
Nieuwkomer

Hello,

I cancelled my Internet subscription in April and I received a confirmation that that the contract is ending on May 12. I returned the modem at the beginning of May but KPN is still charging me for Internet every month. Can you please process the cancellation properly and return the undue payments?

Thanks

Beste antwoord door Erik van KPN

Hi @KatR, welcome here! If you've had confirmation of the cancellation, then something isn't going as it should. Would you please fill out your forum profile with your name, address and contract data? Reply here when you've done so, then I will look into this further. 

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    1 reactie

    Erik van KPN
    Moderator
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    • Erik van KPN
    • Moderator
    • Antwoord
    • August 5, 2022

    Hi @KatR, welcome here! If you've had confirmation of the cancellation, then something isn't going as it should. Would you please fill out your forum profile with your name, address and contract data? Reply here when you've done so, then I will look into this further. 

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