Skip to main content
Beantwoord

Cancelled contract a few months ago, and I am still being invoiced

  • August 17, 2022
  • 2 reacties
  • 61 keer bekeken

Firstly, I apologize for not writing this in Dutch as my Dutch skills are not yet advanced enough.

I moved to a new address on the 1st of June and requested an address transfer, but I soon requested a cancellation of my contract with KPN as the home infrastructure does not allow me to connect a KPN modem. I called your tech support services, and I was assured that other than 1 single payment that I still had to do for the following month, that the service would be cancelled. However, I am still being billed by KPN now, a few months later.

 

Please cancel the contract. I cannot use KPN at my current address and I should not be paying for a service I cannot (and no longer want to) receive.

Beste antwoord door HansaanZet

@Albert Negura You can call customerservice 0800-0402 ( from abroad +31612001200 ). They can look into it.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Forum|alt.badge.img+10
  • Antwoord
  • August 18, 2022

@Albert Negura You can call customerservice 0800-0402 ( from abroad +31612001200 ). They can look into it.


Thomas van KPN
Moderator
Forum|alt.badge.img+24

Hi @Albert Negura, welcome to our forum! I see you've spoken to  my colleagues in the meantime. I'm reading something initially went wrong with the cancellation but they've fixed it now.