I am receiving multiple email to make an appointment with a technician as I ordered internet for our future house but when I try to login with KPN ID I get an error saying: “ You have been logged out. Please log in again to continue. ”
Hi
Does it make any difference if you try this with a different browser, or with a different device? And can you add your postal code and housenumber to your forum profile? Then we can look up your info and help you with this.
Hi
Does it make any difference if you try this with a different browser, or with a different device? And can you add your postal code and housenumber to your forum profile? Then we can look up your info and help you with this.
I tried using another browser and unfortunately didn’t work either. I just updated my profile with our future postal code that we are going to move soon. So it is different than our current address.
Thank you for leaving your details, but we need the current address to find your subscription. Do you want to leave this information in the “persoonlijke opmerking” field in the KPN Forum Profile? You can also contact out costumer service by telephone (0800 0402) to arrange this. If you want us to sort it out for you, please leave a message in this topic after leaving the current address.
Thank you for leaving your details, but we need the current address to find your subscription. Do you want to leave this information in the “persoonlijke opmerking” field in the KPN Forum Profile? You can also contact out costumer service by telephone (0800 0402) to arrange this. If you want us to sort it out for you, please leave a message in this topic after leaving the current address.
I just updated the current address.
I can't find an internet subcription on the adress in your profile. It is the right adress?
I can't find an internet subcription on the adress in your profile. It is the right adress?
I mentioned earlier that I wanted to order internet for our future house which is for another address. I’m a KPN customer because I have a KPN sim card. What can I do now?
Hello, Just updated that
Thanks!
I was able to make an appointment and chose the first possible option, 29-12-2020 between 12:00 and 14:00. Does this suit you? If not, what other date/time would suite you better?
Thanks!
I was able to make an appointment and chose the first possible option, 29-12-2020 between 12:00 and 14:00. Does this suit you? If not, what other date/time would suite you better?
I have replanned the mechanic to 5-1-2021 from 10:00 - 12:00
I have replanned the mechanic to 5-1-2021 from 10:00 - 12:00
Nobody came to our house yesterday while we were waiting for the technician at the same time we received an email for an appointment on 1st Feb. Which one is correct and when our internet will be connected eventually?
It's sad to hear you weren't informed in time that nobody would show up According to my system, the email with the new date and time, was sent to you om the 29th of December.
The date you'll be connected to the KPN networked has been postponed to February 1st, when the mechanic is scheduled. I'm sorry about the delay! Do you have an internet connection at this moment or do you have nothing at all in the mean time?
It's sad to hear you weren't informed in time that nobody would show up According to my system, the email with the new date and time, was sent to you om the 29th of December.
The date you'll be connected to the KPN networked has been postponed to February 1st, when the mechanic is scheduled. I'm sorry about the delay! Do you have an internet connection at this moment or do you have nothing at all in the mean time?
No in the meantime we don’t have internet connection but if February 1st they come to connect the internet it’s fine by us.
I've put some extra data on your mobile phone number, so you can use your phone to create a Hotspot for other divices Hope this helps in the meantime!
Hi
It’s half past two and nobody came!
Hello
It looks like your subscription is up and running now, so I'm assuming everything worked out yesterday?
Hello
Hmm ok, pity that he wasn't able to fix this in 1 appointment. Will you let me know if he gets everything up en running tomorrow?
I tried to reach him out several times today but I wasn’t able. Could you please make another appointment with a technician to come and check that again next week?
I'm very sorry to hear this, you're having a lot of bad luck with KPN so far
Is your internet via a LAN cable working correctly and is it only an issue with the wifi? Anyhow, the quickest and easiest way to get you online, is by calling out customer service for tech support. You can reach them via 0800 - 0402 (free of charge)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.