Beantwoord

Complaint about internet speed

Forum|Forum|3 years ago
October 25, 2022
1 reactie
58 keer bekeken

Activation
Nieuwkomer

Hi,

How can I complain my KPN service?

My internet always has been dropping off. Even though according to my contract, my speed is supposed to be 50mbps. I tested it is around 8-9 mbps. How it is possible?

I am using it for two or more months!

I couldn`t find call asistant in English.

Beste antwoord door Jan van KPN

Hello @Activation and welcome here!

Thanks for contacting us via this forum. First thing I would like to know, is how you measured the speed of 8/9 Mit/s; was this via the wifi or did you use a wired connection? When you work via the wifi in general you will always lose speed because a wifi signal has to move through the air. To see how much bandwith you have, you should do a speedtest with a pc or laptop that is connected with the Experia Box via a cable. Will you let me know the outcome?

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+14

Jan van KPN
Moderator
Antwoord
Forum|Forum|3 years ago
October 29, 2022

Hello @Activation and welcome here!

Thanks for contacting us via this forum. First thing I would like to know, is how you measured the speed of 8/9 Mit/s; was this via the wifi or did you use a wired connection? When you work via the wifi in general you will always lose speed because a wifi signal has to move through the air. To see how much bandwith you have, you should do a speedtest with a pc or laptop that is connected with the Experia Box via a cable. Will you let me know the outcome?

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