Delayed internet connection

Maybe someone will solve my problem here.  I ordered the internet assembly service and internet at the Zwolle point.  More than a week has passed since the scheduled assembly date.  I called the hotline 3-4 times and gave my phone number each time.  Someone had to be contacted each time and so far 0 contact.  If you do not want me to become your client, it is enough to say that I will not waste time on you and wait for anything