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Hi. 

 

I will be moving to a new house and I saw that it has ISRA 1 but no other thing. 

I saw somwhere written that an aansluit doosje is also needed and is in the package sent by KPN. I can not find this in my package. Could this be due to the fact that my current house has glasvezel? 

 

What should I do?

Hello @Sina_MM 

 

You are correct that you also need an aansluitdoosje.

Are you capable to connect that yourself?

You can also get a free installation mechanic to install it for you.

To order one call with Customer service 0800-0402 (between 08:00 - 18:00) and say you want to speak to an employee, the computer should then connect you to a real person.


Hi, already received the kpn box 12 with the modem, but there was no connection box included, how can I get it?