My DSL broadband  subscription has begun (July 10th), the router has been delivered and set-up and the activation date has passed (July 14th). However, no internet connection is available. The internet LED on the Experia 12 box blinks green.

I am unable to call customer service as I do not have a telephone.

I have spoken with colleagues in a KPN shop who inform me that I should have been invited via e-mail to book an appointment with a mechanic, but I have received no such invitation.