Hello! My KPN internet contract is ending and I do not plan on extending it.
When I subscribed for it last year, the plan gave me a microsoft surface. I know i need to return the modem, but do i need to return the surface as well?
Thank you
Hello! My KPN internet contract is ending and I do not plan on extending it.
When I subscribed for it last year, the plan gave me a microsoft surface. I know i need to return the modem, but do i need to return the surface as well?
Thank you
The surface was a gift to welcome you as a customer, you'll need to return the modem and tv box if you have them. With all the hardware you also need to return the power adapters.Â
When you cancel you'll receive an return box from kpn and you can send it back without cost at every postnl punt.
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You can also send it back in your own box, in that case it is important to put in a paper with your client number in the box, the client number (klantnummer) is a number you can find on your monthly invoice or the MijnKPN app.
The return address is:
KPN
Antwoordnummer 10119
2400 VB Alphen aan den Rijn
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Make sure to collect the shipping confirmation from the PostNL punt so you can prove that you have send it back.
Thank you!
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Edited my last commend.
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