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Faster activation of my internet subscription

  • February 15, 2024
  • 1 reactie
  • 44 keer bekeken
D
Nieuwkomer

Hi,

Today I received the internet modem from KPN - Is there any possibility to activate internet faster (the activation date is 19th February). The modem and the Wi-Fi is visible to my devices but it doesn’t work. Also I haven’t got my “klantnumber” so i cannot use acount on KPN webpage. 

Beste antwoord door Sanne van KPN

Hi @Daveys and welcome to the KPN Community, and welcome to KPN! Thank you for choosing us as your provider. 😄

Unfortunately it isn't possible to activate the services earlier than communicated. Thankfully it's only two days away so hopefully you'll be able to manage without internet at home until then. 
Your customer number should be on the contract you received. It should start with either a 9 or a 6. 

If it's not on there, try checking in your MijnKPN. You can follow your KPN orderstatus on your MijnKPN account too, so hopefully there's more information for you there. 🙂

If you have any further questions, don't hesitate to ask!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Sanne van KPN
Moderator
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  • Sanne van KPN
  • Moderator
  • Antwoord
  • February 17, 2024

Hi @Daveys and welcome to the KPN Community, and welcome to KPN! Thank you for choosing us as your provider. 😄

Unfortunately it isn't possible to activate the services earlier than communicated. Thankfully it's only two days away so hopefully you'll be able to manage without internet at home until then. 
Your customer number should be on the contract you received. It should start with either a 9 or a 6. 

If it's not on there, try checking in your MijnKPN. You can follow your KPN orderstatus on your MijnKPN account too, so hopefully there's more information for you there. 🙂

If you have any further questions, don't hesitate to ask!

~(˘▾˘~) (~˘▾˘)~

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