hi,
i am not able to install the modem as the box of KPN in the meter room is broken. can you help to fix it
*Admin: klantnummer verwijderd uit openbare post
hi,
i am not able to install the modem as the box of KPN in the meter room is broken. can you help to fix it
*Admin: klantnummer verwijderd uit openbare post
Hello
hi Jeroen,
i mean the KPN box in the meter room on top of which the modem has to be installed. when i went to put the modem on top of the KPN box, it completely opened up and the fibre optic strings have all come out. i am not able to install the modem now.
i do not speak dutch so i am not able to navigate the toll free number. kindly help.
Only a technician from KPNNetwork can fix the fiber cable, and unfortunately only a KPN technician kan order/make an appointment with KPN Netwerk.
2 options; get a phone from a neighbor and call 0800-0402, it's a free number so the neighbor won't have any costs.
The second option takes longer, that is filling in your forum profile and wait for a moderator. They can also order a KPN technician.
hi Hussel,
i have local dutch number. so calling is not an issue. its mainly i dont speak dutch.
will fill the forum profile and wait for moderator then. if it does not work, will have to end up cancelling the subscription
o dear, that lookes not good. The only way to fix this, is to send a mechanic. Can you fill out your profile?
hi Jeroen,
yes i have filled the profile. please do check and confirm.
thanks
Manish
The earliest possibility to send a mechanic to fix the fiber unit and connect your internet is on the 14th of july. I have planned the appontment.
14-07-2022 | 08:00 - 10:00 |
hi Jeroen,
i mean the KPN box in the meter room on top of which the modem has to be installed. when i went to put the modem on top of the KPN box, it completely opened up and the fibre optic strings have all come out. i am not able to install the modem now.
i do not speak dutch so i am not able to navigate the toll free number. kindly help.
Try to call 0800-0402
You have to say internet after the beep, and after that choose 4 helemaal geen internet (no internet at all) or 0 andere vraag (different question ). I guess that is the best option. if that is not correct they can connect you through
hi Jeroen,
this works. thanks a ton. will i get confirmation in email too? would really help
The earliest possibility to send a mecjanic to fix the fiber unit and connect your internet is on the 14th of july. I have planned the appontment.
14-07-2022 | 08:00 - 10:00 |
Ah great, you can already help him, nice
hi Jeroen,
this works. thanks a ton. will i get confirmation in email too? would really help
You will get confirmation by e-mail and sms
Yoyr subscription already started . I will refund the time that you have no connection after the mechanic has fixed the issue.
I can give the guarantee that a mechanic will visit you. This is the only public confirmation i can give you.
Datum & tijd: | 14-07-2022 tussen 08:00 en 10:00 |
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