@stix When you cut of power for 2 minutes and turn back on again is the glas-led still of ?

@HansaanZet Yes, unfortunately, the Glas led remain off after cutting the power for a couple of minutes.

@stix Unfortunately  Maybe one of the moderators can take care of this problem, or call customerservice 0800-0402.

Hi @stix, welcome. 

Unfortunately your fiber isn't working. Fastest way is too call 0800-0402. My colleague will immediately look into it and will take action if needed. 

Of course I can also look into it. If you prefer this. Please let me know when you filled in your profile.

Thanks @Bart_Z (and @HansaanZet ), I finally was able to reach-out the support line (0800-0402).

A mechanic is planned? Am I right?

Yes @Bart_Z 

Please let me know if he fixed it. 

@Bart_Z , yes, the mechanic came and fixed that today 

Nice! Enjoy! 

If you get other questions, please let us know.

@Bart_Z at least this customer had a technician come out.. #Day10 without internet #NoService