Skip to main content
Beantwoord

Fiber Glass lamp not working

  • September 12, 2022
  • 6 reacties
  • 301 keer bekeken
A
Nieuwkomer

I got an e-mail that my internet connection is activate today, but when ı make the connections the glass light  does not turn on and the internet on the modem flashes.

 

best regards.

Beste antwoord door Thomas van KPN

Thanks for your info @Aykutist! I've made a ticket for you.
If the connection does not work in a couple of hours you should receive a text message or e-mail with a link to schedule a technician!
If you haven't received anything by tomorrow morning I recommend you give us a call on 0800-0402 so my colleagues can schedule a technician with you!

    A
    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    6 reacties

    H
    Wijsgeer
    • HansaanZet
    • September 12, 2022

    @Aykutist Maybe it's not activated yet. You can try to turn off power from the NT for 2 minutes and turn it on again. Still no glas ? Then wait for activation.

    A
    Nieuwkomer
    • Aykutist
    • Auteur
    • Nieuwkomer
    • September 12, 2022

    Thanks for the answer. I tried turning it off and on It didn’t work. No problem I will wait.

    Bart van KPN
    Wijsgeer
    Forum|alt.badge.img+20
    • Bart van KPN
    • Oud Moderator
    • September 12, 2022

    Hi @Aykutist, welcome. 

    Still no internet. I could be activated later this day. Fastest way to have contact is too call 0800-0402. My colleague will immediate look into it to check the status. 

    If you prefer this way. Please fill in your profile and let me know when you did. I will check it, but it can take a little longer. We don't have direct contact via the forum. 

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    A
    Nieuwkomer
    • Aykutist
    • Auteur
    • Nieuwkomer
    • September 12, 2022

    Hi @Aykutist, welcome. 

    Still no internet. I could be activated later this day. Fastest way to have contact is too call 0800-0402. My colleague will immediate look into it to check the status. 

    If you prefer this way. Please fill in your profile and let me know when you did. I will check it, but it can take a little longer. We don't have direct contact via the forum. 

    I don't know my subscriber number. In the e-mail I received today, it was written "Facturatie nieuwe abonnement gestart", I filled in the postal code in my profile, I would be glad if you check it, if it doesn't fix it, I will call customer service.
    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24
    • Thomas van KPN
    • Moderator
    • Antwoord
    • September 12, 2022

    Thanks for your info @Aykutist! I've made a ticket for you.
    If the connection does not work in a couple of hours you should receive a text message or e-mail with a link to schedule a technician!
    If you haven't received anything by tomorrow morning I recommend you give us a call on 0800-0402 so my colleagues can schedule a technician with you!

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    A
    A
    Nieuwkomer
    • Aykutist
    • Auteur
    • Nieuwkomer
    • September 12, 2022

    Thanks for your info @Aykutist! I've made a ticket for you.
    If the connection does not work in a couple of hours you should receive a text message or e-mail with a link to schedule a technician!
    If you haven't received anything by tomorrow morning I recommend you give us a call on 0800-0402 so my colleagues can schedule a technician with you!

    Thank you for your interest.best regards
    Thomas van KPN

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement