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Antwoord

Fiber optic light not powering on for new subscription

  • June 24, 2024
  • 7 reacties
  • 69 keer bekeken
A
Nieuwkomer

I’ve signed up on the 21st of June for the glass fiber 1 Gbit connection but after all the hurdles, the fiber optic connection light, still won’t power on.

I’ve called customer support and while they were very helpful, they couldn’t book a technician because I don’t have a dutch mobile phone number.

It seems to be an issue somewhere in the junction box in the street as many other posts have suggested it to be the case.

I’ve done the power cycles, I’ve checked and rechecked everything but still to no avail.

Any suggestions are highly welcomed.

Beste antwoord door Glille

Maybe making an appointment with an engineer by your own??

You need to make a mijnkpn account but thats easy.

https://www.kpn.com/service/monteur/installatiemonteur/installatiemonteur-plannen.htm

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    7 reacties

    G
    Slimmerik
    Forum|alt.badge.img+3
    • Glille
    • Slimmerik
    • Antwoord
    • June 24, 2024

    Maybe making an appointment with an engineer by your own??

    You need to make a mijnkpn account but thats easy.

    https://www.kpn.com/service/monteur/installatiemonteur/installatiemonteur-plannen.htm

    I can do this all day
    Jasper van KPN
    A
    A
    Nieuwkomer
    • Alin G
    • Auteur
    • Nieuwkomer
    • June 25, 2024

    I have indeed made an appointment. Most likely it will solve the issue. Thank you.

    Jasper van KPN
    Moderator

    Hi @Alin G, welcome to the community. A technician is the way to go in this situation, they can check the connection and fix it. I expect it to be solved that way. If the engineer can't fix it directly, they can reach out to a special department to check the situation deeper.

    "Life is measured in achievement, not in years alone" - Bruce McLaren
    A
    A
    Nieuwkomer
    • Alin G
    • Auteur
    • Nieuwkomer
    • June 26, 2024

    Indeed, a technician did arrive and solved the issue promptly.

    Jasper van KPN
    G
    Jasper van KPN
    Moderator

    That is good to hear, I'm glad it works now. If there is anything else we acn do for you., don't hesitate to ask 🙂

    "Life is measured in achievement, not in years alone" - Bruce McLaren
    A
    A
    Nieuwkomer
    • Alin G
    • Auteur
    • Nieuwkomer
    • June 26, 2024

    That is good to hear, I'm glad it works now. If there is anything else we acn do for you., don't hesitate to ask 🙂

    Yes. Please proceed with closing this topic as it has been successfully and promptly resolved.

    Jasper van KPN
    Jasper van KPN
    Moderator

    We don't close topics, but they will close automatically after a while without new replies. I will mark an answer so the topic.

    "Life is measured in achievement, not in years alone" - Bruce McLaren

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