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Fiber optic not working green glass light isn't on

  • December 6, 2024
  • 3 reacties
  • 55 keer bekeken
M
Nieuwkomer

My subscription just started and I've connected everything. The green light from "Glas" isn't on so I cannot connect to the Internet. Everything else is on. What should I do? The costumer support wasn't answering. 

Beste antwoord door Jasper van KPN

Hi ​@MariM, welcome to the community. That counts as rebooting it, but it sounds like that didn't help yet?

In that case it's best to contact us by phone, you can make a call appointment on our website. A collegague will be able to check the connection together with you, that is the quickest way.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    3 reacties

    bnh
    Superuser
    Forum|alt.badge.img+11
    • bnh
    • Superuser
    • December 6, 2024

    Did you reboot the ONT ?
    Otherwise you need to book an technician from KPN. Call the costumer support for this on 0800-0402 .

    Nokia XGS-PON ONT - UCG Fiber, U7 Pro XGS, U6 Pro - SuperFiber 4 Gbit/s - NLZIET AppleTV App
    Jasper van KPN
    M
    Nieuwkomer
    • MariM
    • Auteur
    • Nieuwkomer
    • December 7, 2024

    I turned if off and on again, I'm not sure how if there is a reboot button tbh 😊

    Jasper van KPN
    Moderator
    • Jasper van KPN
    • Moderator
    • Antwoord
    • December 9, 2024

    Hi ​@MariM, welcome to the community. That counts as rebooting it, but it sounds like that didn't help yet?

    In that case it's best to contact us by phone, you can make a call appointment on our website. A collegague will be able to check the connection together with you, that is the quickest way.

    "Life is measured in achievement, not in years alone" - Bruce McLaren
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