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Further research needed on new internet order. When will I hear from you?

  • August 8, 2022
  • 1 reactie
  • 16 keer bekeken
B
Nieuwkomer

Hello. I ordered internet with KPN about 10 days ago. I received a confirmation but later another email saying you needed to do further research about my internet and I will receive another email. I have not received further information.

Beste antwoord door Bram van KPN

Hi @Baharbabapour! Welcome to the KPN forum. 

It's been a couple days since your post. Have you received a follow-up since then? Often when this happens it's a simple matter. Like the house number having a suffix that is not known in our systems. Or a connection that is still active on your address. 

We will find out what it is that causes the hold-up and update you by e-mail. Usually this takes a couple weekdays.

Please let me know here if you've had an update. 🙂

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    1 reactie

    Bram van KPN
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    • Bram van KPN
    • Oud Moderator
    • Antwoord
    • August 11, 2022

    Hi @Baharbabapour! Welcome to the KPN forum. 

    It's been a couple days since your post. Have you received a follow-up since then? Often when this happens it's a simple matter. Like the house number having a suffix that is not known in our systems. Or a connection that is still active on your address. 

    We will find out what it is that causes the hold-up and update you by e-mail. Usually this takes a couple weekdays.

    Please let me know here if you've had an update. 🙂

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