Hi @Rodney Mhungu and welcome to our forum! You don't have any services at home right now? Have you already tried unplugging the glass fibre connection point, waiting for 2 minutes and then connecting it to the electricity again? If so, then you’ve already called us. Did my colleagues not arrange anything for you as a solution? I'd also advise you to walk through our outage page if you haven't yet. Hopefully the solution is somewhere in there. If not, don't hesitate to let me know! 

Thanks Sanne. It’s still not working but an engineer will come in

Great, that's a step in the right direction at least. Hopefully the mechanic will find the solution quickly! 

To whom it may concern, is there a way I can delete this post now that the issue is fixed?

Posts are not deleted on this forum as the information may be useful to future customers when/if they find it.