Good afternoon,Since yesterday evening my router stoped working. The internet light is green and blinking.What I have tried (all several times, and without any success)Restarting Resetting Disconnecting cables Disconnecting wifi Calling service numbers - but are in dutch and no real person answers Going to physical stores - but they could not help me Filling “Problems & Malfunctions with Internet & WiFi”The latter ends by suggesting that I hire a paid technician that will improve my wifi. But I am trying to solve a malfunction of your device, not to get a service to improve my experience. Best regards,Cosimo

Beantwoord

Green light blinking, no internet

Forum|Forum|4 years ago
April 10, 2022
6 reacties
1019 keer bekeken

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CosimoDS
Nieuwkomer

Good afternoon,

Since yesterday evening my router stoped working. The internet light is green and blinking.

What I have tried (all several times, and without any success)

Restarting
Resetting
Disconnecting cables
Disconnecting wifi
Calling service numbers - but are in dutch and no real person answers
Going to physical stores - but they could not help me
Filling “Problems & Malfunctions with Internet & WiFi”

The latter ends by suggesting that I hire a paid technician that will improve my wifi. But I am trying to solve a malfunction of your device, not to get a service to improve my experience.

Best regards,

Cosimo

Beste antwoord door CosimoDS

And now it is working again!

I hope it keeps working :)

Thanks a lot and have a good one

Cosimo

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+13

Hanna_
Oud Moderator
Forum|Forum|4 years ago
April 10, 2022

Hi @CosimoDS, welcome to the KPN forum.

How unfortunate that you're unable to call with my coworkers from costumor services. We'll see if we van help you out. I noticed you already filled out your adres in in your profile so I went and took a look. Right now I'm seeing a change order to change your carrier type from a copper to a fiber connection. Has anyone been in contact woth you for that recently? If not, we're going to treat your problem as a regular los of connection. Which type of Experia Box do you currently have?

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

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CosimoDS
Auteur
Nieuwkomer
Forum|Forum|4 years ago
April 10, 2022

Hi Hannah,

No one got in contact with us recently about switching to fibre (although I would be very interested about it).

I have a KPN Box 12. Please, let me know if you need other information.

Thanks for the quick reply and for your help!

Best,

Cosimo

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+23

Maja van KPN
Moderator
Forum|Forum|4 years ago
April 10, 2022

Hi @CosimoDS,

Hanna and I tried to figure out what's going on, but it is not very clear 🙁

I've given your connection and your Box12 a reset, and here is a possibility things will work as they should again, when everything is restarted. Pleas let me know if this is the case!