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Hello. My customer number is ***. I ordered fiber connection to my location 2 months ago. But still there is no fiber there. KPN status page shows that I can connect from 9 September, but I don’t even have a connection point.

Please help.

Hi @ivan.ilyin, I'm sad te hear you're facing issues with your KPN connection 🙁

When I check your subscription, I see KPN Network has not completed the fiber connection on your address, so we can not deliver our signal. There is a delay in your region, and they are not sure when it is possible to connect you. 

You should however still have a working line with Ziggo, is that true or is Ziggo already disconnected?

Hi @Maja_ . Yes, Ziggo subcription is still workin for me. Thank you for information. Looking forward for KPN connection news in my region. 

Ok good to know you still have a connection, that takes a bit of the pressure off 🙂

I hope your KPN connection will be ready soon!

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