Beantwoord

Have been waiting for a fiber for 3 weeks, nobody came to set it up yet.

Forum|Forum|3 years ago
September 25, 2022
3 reacties
48 keer bekeken

ivan.ilyin
Nieuwkomer

Hello. My customer number is ***. I ordered fiber connection to my location 2 months ago. But still there is no fiber there. KPN status page shows that I can connect from 9 September, but I don’t even have a connection point.

Please help.

Beste antwoord door Maja van KPN

Hi @ivan.ilyin, I'm sad te hear you're facing issues with your KPN connection 🙁

When I check your subscription, I see KPN Network has not completed the fiber connection on your address, so we can not deliver our signal. There is a delay in your region, and they are not sure when it is possible to connect you.

You should however still have a working line with Ziggo, is that true or is Ziggo already disconnected?

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+23

Maja van KPN
Moderator
Antwoord
Forum|Forum|3 years ago
September 25, 2022

Hi @ivan.ilyin, I'm sad te hear you're facing issues with your KPN connection 🙁

When I check your subscription, I see KPN Network has not completed the fiber connection on your address, so we can not deliver our signal. There is a delay in your region, and they are not sure when it is possible to connect you.

You should however still have a working line with Ziggo, is that true or is Ziggo already disconnected?