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Help needed from a technician to install the KPN Fiber connection

  • December 9, 2025
  • 1 reactie
  • 44 keer bekeken
K
Nieuwkomer

Hello, I received only the router, but I did not receive the ONT/Fiber Modem, and my home does not have a fiber wall box. The router stays with an orange Power LED. I need a technician to install the fiber connection and provide the ONT.”

Beste antwoord door Denise van KPN

Hello ​@Keli Cristina Rezende Brito, welcome here! Thank you for choosing KPN! 💚

I am sorry to read that you are unable to install your modem by yourself, as you do not have a fiber wall box. Please book a phone appointment, we will then give you a call when it suits you. My colleague can help you further. If you'd rather not call, you can contact our customerservice via social media: Instagram, Facebook, Messenger, Bluesky or X.

1 reactie

Denise van KPN
Wijsgeer
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  • Denise van KPN
  • Oud Moderator
  • Antwoord
  • December 11, 2025

Hello ​@Keli Cristina Rezende Brito, welcome here! Thank you for choosing KPN! 💚

I am sorry to read that you are unable to install your modem by yourself, as you do not have a fiber wall box. Please book a phone appointment, we will then give you a call when it suits you. My colleague can help you further. If you'd rather not call, you can contact our customerservice via social media: Instagram, Facebook, Messenger, Bluesky or X.

Anoshe

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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