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Hello!

 

I have received a KPN router on Wednesday  - 09.12 and my internet had to be activated in 11.12, but today is already 14.12 and I don’t have any access to the internet. I called to customer support and they told me that it would be activated today but it has not happened.

 

Currently as most of as I am working from home an lack of the internet affects my job, please, activate the internet access immediately!

 

Thank you in advance!

Hi @Alexander-1073 I'm sorry to hear that you're waiting for us to activate your connection. I took a look in our system to see what is/was wrong with the order. I noticed that you already contacted our customer service a couple of times. Before I do something unneccessary. Did you find a solution with one of my colleagues or can you still use my help?

Let me know! :sunglasses:

I'm seeing that your order has been cancelled at your request, Alexander. Sorry to hear that. I am assuming this means you have no further questions for us here, or need of our assistance. So, I'll close this topic.

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