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Home internet activation takes too long time

  • December 14, 2020
  • 2 reacties
  • 143 keer bekeken
A
Nieuwkomer

Hello!

 

I have received a KPN router on Wednesday  - 09.12 and my internet had to be activated in 11.12, but today is already 14.12 and I don’t have any access to the internet. I called to customer support and they told me that it would be activated today but it has not happened.

 

Currently as most of as I am working from home an lack of the internet affects my job, please, activate the internet access immediately!

 

Thank you in advance!

Beste antwoord door Erik van KPN

I'm seeing that your order has been cancelled at your request, Alexander. Sorry to hear that. I am assuming this means you have no further questions for us here, or need of our assistance. So, I'll close this topic.

Alexander Sergeev
    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    Lisa
    Wijsgeer
    Forum|alt.badge.img+17
    • Lisa
    • Oud moderator
    • December 15, 2020

    Hi @Alexander-1073 I'm sorry to hear that you're waiting for us to activate your connection. I took a look in our system to see what is/was wrong with the order. I noticed that you already contacted our customer service a couple of times. Before I do something unneccessary. Did you find a solution with one of my colleagues or can you still use my help?

    Let me know! :sunglasses:

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Erik van KPN
    Moderator
    Forum|alt.badge.img+33
    • Erik van KPN
    • Moderator
    • Antwoord
    • December 17, 2020

    I'm seeing that your order has been cancelled at your request, Alexander. Sorry to hear that. I am assuming this means you have no further questions for us here, or need of our assistance. So, I'll close this topic.

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