How can I downgrade or cancel my subscription?

Welcome ​@S C.

The quickest and most effective way is to contact customer support.

The phone number is 0800-0402 (or 1200 if you are calling from a KPN mobile connection).

Opening hours:

• Monday to Friday from 08:00 to 18:00
• Saturday from 08:00 to 17:00
• Sunday closed
• For outages, KPN is available 24/7.

You can also easily schedule a call appointment 

Downgrading is not possible with subscription taken after 1 april.

If your contract is longer than 14 days cancelation is also no longer possible. 

Then you'll have to sit it out.