How can I downgrade or cancel my subscription?

Welcome ​@S C.

The quickest and most effective way is to contact customer support.

The phone number is 0800-0402 (or 1200 if you are calling from a KPN mobile connection).

Opening hours:

• Monday to Friday from 08:00 to 18:00
• Saturday from 08:00 to 17:00
• Sunday closed
• For outages, KPN is available 24/7.

You can also easily schedule a call appointment 

Downgrading is not possible with subscription taken after 1 april.

If your contract is longer than 14 days cancelation is also no longer possible. 

Then you'll have to sit it out.

Hij geeft aan in zijn startbericht dat hij de tweejarige periode heeft uitgezeten.

Then he best contact customer service by phone. 

Direct call or call back (at the bottom).

Due to Pentecost customer service is closed on monday. 

Hi ​@S C, welcome to the community!🙂

I can imagine this is frustrating, especially when the cancellation form itself keeps giving an error. I do see that the answers above are correct: if your 2-year contract period has already ended, customer service should be able to help you further with cancelling or looking into alternative options.

Since the portal is not working properly for you, I would recommend scheduling a callback appointment. That is the easiest route in situations like this.

I’m also curious what the main reason is for wanting to cancel your subscription. If you’d like, I’m happy to think along with you here on the community as well. 🙂