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Hi

I wanted to change the wifi password to something easier to write and remember and I am now stuck outside my wifi. Old and new password do not work, and I cannot access my ‘ thuis’ KPN app to reset the settings since I do not have internet

I tried calling multiple time the KPN customer service (english not an option?) but it keeps sending me to a web page that does not help me with my issues.

Can someone please help/ contact me so I can close this issue asap?

Thanks

@Wifi password recovery You have to reset your modem Box12  as follow ;

With the reset button. This is located at the back in the hole next to the green Phone ports. Press a thin object (skewer, paper clip) into the hole for 3-5 seconds until the power light turns red. Let go and wait. The Box will reset and restart. This will take about 10-15 minutes.

Then you can login with the SSID password given on the back of your Box 12.

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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