Skip to main content
Antwoord

How do I connect my modem to the connection point?

  • April 4, 2024
  • 1 reactie
  • 182 keer bekeken
Alissa Marie
Nieuwkomer

So I have received the below items from KPN and have purchased the below adapter. I am unable to connect to the internet. Is there another adapter that I should receive from KPN?

 

 

Beste antwoord door Sanne van KPN

Hi @Alissa Marie and welcome to our KPN Community! 

If that's the adapter you got then you should be able to plug an internet cable into it and your router. Then the connection should be up and running. 
If that's not working at all, you could call us on 0800-0402 on business days between 8:00 - 18:00 and Saturdays between 8:00 - 17:00. You have an installation guarantee when ordering with us, so if it turns out you cannot install your services then a mechanic can be scheduled to help you with that. 🙂

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Sanne van KPN
Moderator
Forum|alt.badge.img+20
  • Sanne van KPN
  • Moderator
  • Antwoord
  • April 7, 2024

Hi @Alissa Marie and welcome to our KPN Community! 

If that's the adapter you got then you should be able to plug an internet cable into it and your router. Then the connection should be up and running. 
If that's not working at all, you could call us on 0800-0402 on business days between 8:00 - 18:00 and Saturdays between 8:00 - 17:00. You have an installation guarantee when ordering with us, so if it turns out you cannot install your services then a mechanic can be scheduled to help you with that. 🙂

~(˘▾˘~) (~˘▾˘)~

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaardenAccessibility statement