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How do I renewal my contract for the same product and amount?

  • July 10, 2023
  • 1 reactie
  • 263 keer bekeken
P
Nieuwkomer

My 1 year contract ends in few days and I would like to renew it for the same product/package and monthly amount. I searched through my KPN account and I could not find the option to renew contract. How I can do it? The chatbox closes without providing any help and the appointment I made through the platform to have a phone call with an assistant never took place. Is KPN sending a email about renewing the contract automatically or not?Thank you. 

Beste antwoord door RBxx

Hi @Panagiota , your contract doesn’t end, only the fixed 1-year period ends. It will continue for a undefinite period with a notice period of 1 month. The price and conditions will stay the same.

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    1 reactie

    RBxx
    Superuser
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    • RBxx
    • Superuser
    • Antwoord
    • July 10, 2023

    Hi @Panagiota , your contract doesn’t end, only the fixed 1-year period ends. It will continue for a undefinite period with a notice period of 1 month. The price and conditions will stay the same.

    Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
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