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Beantwoord

How do I return my modem when emigrating?

  • September 14, 2021
  • 7 reacties
  • 172 keer bekeken

Hi. I’m leaving the country next month, going back to my homeland. I see that I have to provide a proof of gemeente deregistration. But, if I wat until I have the proof, then it will be too late to send the internet box as I will be already abroad, And I can’t send the internet box and cancel the contract before leaving because you ask for thar proob.

How can I manage this?

Beste antwoord door Thomas van KPN

Hi @FrancescBox, welcome to our forum!
The easiest way would be to just return it in a box with your customer number or adress on it.
You can use our free return-adress:

KPN

Antwoordnummer 10119

2400 VB Alphen aan den Rijn

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

7 reacties

Thomas van KPN
Moderator
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  • Moderator
  • Antwoord
  • September 15, 2021

Hi @FrancescBox, welcome to our forum!
The easiest way would be to just return it in a box with your customer number or adress on it.
You can use our free return-adress:

KPN

Antwoordnummer 10119

2400 VB Alphen aan den Rijn


  • Auteur
  • Nieuwkomer
  • September 15, 2021

Thanks @Thomas , can I return it before getting all the papers required, like the gemeente exit ones? Because, as I said, by the time I get them I will be already abroad.


Thomas van KPN
Moderator
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Yes no problem, you can return them whenever you want really!


  • October 25, 2021

I canceled my account, and did not get yet the folded box to send the modem back to KPN. Who should I contact ?


  • October 25, 2021

Hello @Adva  see this website from KPN:

https://www.kpn.com/service/administratie/terugsturen.htm#/ser-terugsturen/ser-terugsturen-huur-bruikleen-opzeggen-annuleren

You can use your any empty box you can get, from the supermarket, by example.

Good luck.

 

 


PeterG
Superuser
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  • October 25, 2021

...


PeterG
Superuser
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  • October 25, 2021

@Adva 

When using a box of your own don't forget to insert a note with your customernumber (klantnummer) and name and address.