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How long does it take KPN to repair a broken optical fiber connection?

  • June 19, 2023
  • 5 reacties
  • 134 keer bekeken
Mr. Robot
Nieuwkomer
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Hi all!

Anyone by experience know how long does it take for KPN to fix their fiber optic that is broken?

It's been more than 3 weeks since this has been reported to KPN, but nothing seems to progress in terms of fixing the problem. Everytime I call for an update, it's to tell me they are waiting for this document or an internal request to go through. 

At this point, I'm really thinking to stop my subscription and look for something else.

 

Beste antwoord door Erwin van KPN

Okay. I've found the ticket and there is quite some activity.  

The ticket mentions an underground obstruction, and they are actively working with the contractor to find a solution. Hopefully, there will be more news by the end of the week.

 

So there's not really anything I can do for you. All I can tell you is that they are working hard to fix this issue but due to external circumstances it is unknown when this will be resolved. 

Roberto D. M.
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

5 reacties

Erwin van KPN
Moderator

Hi @Mr. Robot . Welcome to the forum.

Can you elaborate on the issue?  Is it a fiber cable inside or near your home? Or is it a cable in the street?  

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Mr. Robot
Nieuwkomer
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  • Mr. Robot
  • Auteur
  • Nieuwkomer
  • June 21, 2023

Hi @Erwin_ , thank you

It's a fiber cable near my home, precisely 90m from the FTU.

Roberto D. M.
Erwin van KPN
Moderator

@Mr. Robot So my guess is this affects more customers? Can you fill out your profile and give me a sign?  Did they make a ticket on your behalf? 

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Mr. Robot
Nieuwkomer
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  • Mr. Robot
  • Auteur
  • Nieuwkomer
  • June 26, 2023

I guess so, I haven't asked my neighbors but they might be using another provider.

Yes, they have made an internal ticket.

My profile should be updated.

Roberto D. M.
Erwin van KPN
Moderator
  • Erwin van KPN
  • Moderator
  • Antwoord
  • June 27, 2023

Okay. I've found the ticket and there is quite some activity.  

The ticket mentions an underground obstruction, and they are actively working with the contractor to find a solution. Hopefully, there will be more news by the end of the week.

 

So there's not really anything I can do for you. All I can tell you is that they are working hard to fix this issue but due to external circumstances it is unknown when this will be resolved. 

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
Ik_Combineer
Mr. Robot

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