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Beantwoord

How to cancel my subscription?

  • 5 oktober 2021
  • 4 reacties
  • 227 keer bekeken

Hello.

I have a contract with one month period of notice. At the end of the year I am going to move out of the place where I have a network connection. What should I do to toresign the contract and what should I do with the modem and 4G Buitengebuid device?

*Admin: titel aangepast voor een betere vindbaarheid

Beste antwoord door Anonymous

Hello @pitig91 

 

You can find here how to cancel your contract (in Dutch): https://www.kpn.com/service/administratie/opzeggen/internet-en-tv/verhuizen-samenwonen-emigreren.htm

Easiest is to call with 0800-0402

 

The modem and 4G device you must return to KPN, normally the will sent you a box to return the equipment in. See also (in Dutch): https://www.kpn.com/service/administratie/terugsturen.htm#/ser-terugsturen/ser-terugsturen-huur-bruikleen-opzeggen-annuleren

If you haven't received that box in time you can sent it in any box to:

Kpn
Antwoordnummer 10119
2400VB Alphen aan den Rijn

 

Make sure you receive a ticket from the postoffice that you sent the box with the equipment and keep that ticket so you can later prove (if necessary) that you send it back.

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4 reacties

  • 0 reacties
  • Antwoord
  • 6 oktober 2021

Hello @pitig91 

 

You can find here how to cancel your contract (in Dutch): https://www.kpn.com/service/administratie/opzeggen/internet-en-tv/verhuizen-samenwonen-emigreren.htm

Easiest is to call with 0800-0402

 

The modem and 4G device you must return to KPN, normally the will sent you a box to return the equipment in. See also (in Dutch): https://www.kpn.com/service/administratie/terugsturen.htm#/ser-terugsturen/ser-terugsturen-huur-bruikleen-opzeggen-annuleren

If you haven't received that box in time you can sent it in any box to:

Kpn
Antwoordnummer 10119
2400VB Alphen aan den Rijn

 

Make sure you receive a ticket from the postoffice that you sent the box with the equipment and keep that ticket so you can later prove (if necessary) that you send it back.


Jasper van KPN
Moderator

Hi @pitig91, I see GeSp has provided you with the different options to cancel your subscription. Have you been able to use one of those suggestions? If not, you can still do that.


  • Auteur
  • Deelnemer
  • 9 reacties
  • 7 oktober 2021

I didn't try it because I will be moving out in the end of December so I still need network connection. Is it ok if I do it one month earlier?


  • 0 reacties
  • 7 oktober 2021

Hello @pitig91 

 

Yes, that is ok.

You should cancel it at least 1 month in advance because the notice period is 1 month.