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Vraag

How to request refund for internet outage

  • January 9, 2023
  • 2 reacties
  • 69 keer bekeken
H
Nieuwkomer

Hi, I had internet outage for 2 days due to some mistake in the POP (according to the report of the KPN technician).

I’m trying to request the refund via this page, but it tells me that the outage is still not resolved.

The outage lasted from January 3rd morning until January 5th morning.

Let me know how I can proceed, thank you.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

H
Nieuwkomer
  • HyperText
  • Auteur
  • Nieuwkomer
  • January 10, 2023

Up.

This page https://www.kpn.com/service/vergoeding.htm does not work, as it tells me that the outage has still not been resolved (which is wrong).

Shyrin van KPN
Moderator
Forum|alt.badge.img+18
  • Shyrin van KPN
  • Community Manager
  • January 14, 2023

Hello @HyperText. Thank you for contacting us through our forum. Based on the customer data you entered, I can see that the reimbursement has now been arranged and no further action is required from us.

If there are any questions or comments, feel free to let us know!
 

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