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How to return a modem?

  • August 31, 2020
  • 1 reactie
  • 839 keer bekeken
T
Nieuwkomer

We signed up for fibre internet with KPN last week. We have received 2 modems (we were only supposed to receive 1) and will not be using either of them, we have our own router and tehrefore have no need for any of the modems. How do I return them? “Weggoien is zonde“!

Beste antwoord door Sanne van KPN

Hi @T Storey and welcome to our forum! Haha, weggooien is zonde indeed, so you can pack the hardware into a regular cardboard box and write the following address on it:

KPN
Antwoordnummer 10119
2400VB Alphen aan den Rijn

You can then hand that box in to a PostNL location near you and that's that! Do save the proof of shipment you'll receive for about a month (or make a picture of it), just in case. 

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    1 reactie

    Sanne van KPN
    Moderator
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    • Sanne van KPN
    • Moderator
    • Antwoord
    • September 4, 2020

    Hi @T Storey and welcome to our forum! Haha, weggooien is zonde indeed, so you can pack the hardware into a regular cardboard box and write the following address on it:

    KPN
    Antwoordnummer 10119
    2400VB Alphen aan den Rijn

    You can then hand that box in to a PostNL location near you and that's that! Do save the proof of shipment you'll receive for about a month (or make a picture of it), just in case. 

    ~(˘▾˘~) (~˘▾˘)~

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