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I can't reach KPN after 10 pm, even when I have no internet

  • November 25, 2023
  • 5 reacties
  • 103 keer bekeken
F
Nieuwkomer

KPN closes their customer service after 10:00. Guess what? I’t s 10:18 and I have no internet. And it’s Saturday. Other internet providers offer 24/7 customer service, because they know that sh*t happens. I’ve been a KPN mobile customer for 13 years, but only recently added them for my internet. Guess what else? I’m dropping them immediately. This is unacceptable.

Beste antwoord door DennisA78

KPN:

 

Ziggo:

 

Odido:

 

So not much differents between the biggest providers.

If the whole connection is down, we have a 24/7 service. Also selfservice in the mijnKPN app.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

5 reacties

MR_CHIP
Wijsgeer
Forum|alt.badge.img+7
  • MR_CHIP
  • Wijsgeer
  • November 25, 2023

many provider wont provider support at this hour of the day

Ziggo klant , enige speedtest resultaat komt vanuit Ziggo ervaring
RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • November 25, 2023

KPN also provides 24/7 support to customers with problems.
Have you called KPN on 0800-0402 (toll free)?

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
F
Nieuwkomer
  • firmware
  • Auteur
  • Nieuwkomer
  • November 26, 2023

Which providers won’t provide INTERNET service at night? And yes, I called their number and it was closed. It sent me to an online connection tool which spun around for twenty minutes then told me it couldn’t help and I had to call for assistance. Which, of course, I couldn’t do because assistance was closed.  So meanwhile I pay fifty+ euros per month for glasvezel service that is slower than my old cable was with Ziggo - who do, BTW, offer 24/7/365 live assistance for outages 

MR_CHIP
Wijsgeer
Forum|alt.badge.img+7
  • MR_CHIP
  • Wijsgeer
  • November 26, 2023

Which providers won’t provide INTERNET service at night? And yes, I called their number and it was closed. It sent me to an online connection tool which spun around for twenty minutes then told me it couldn’t help and I had to call for assistance. Which, of course, I couldn’t do because assistance was closed.  So meanwhile I pay fifty+ euros per month for glasvezel service that is slower than my old cable was with Ziggo - who do, BTW, offer 24/7/365 live assistance for outages 

i have ziggo and they wont offer 24x7 support assistant at least not to customer subscriptions  

Ziggo klant , enige speedtest resultaat komt vanuit Ziggo ervaring
DennisA78
KPN medewerker
Forum|alt.badge.img+11
  • DennisA78
  • KPN Monteur
  • Antwoord
  • November 26, 2023

KPN:

 

Ziggo:

 

Odido:

 

So not much differents between the biggest providers.

If the whole connection is down, we have a 24/7 service. Also selfservice in the mijnKPN app.

Werkzaam als KPN storings- en installatiemonteur op koper en glasvezel voor consumenten, kleinzakelijk en in opleiding voor zakelijk value. Alle berichten plaats ik onder persoonlijke titel. Geef ik je het beste antwoord? Markeer het dan als oplossing.
Remco van KPN
MR_CHIP

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