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I cannot submit a complaint where the fault lasted for more than 2 days (it lasted 9 days)

Hi @compensation, welcome to our forum!

The standard procedure for compensation is through this page: kpn.com/vergoeding
If that doesn't work the quickest way is by giving us a call on 0800-0402 or chatting with us on www.kpn.com/service

Otherwise I can also take a look here but the response might be a bit slower. Could you update your profile and let me know?