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I have installed the modem following the instructions and it still says that it's connected without Internet

  • May 13, 2022
  • 1 reactie
  • 36 keer bekeken
M
Nieuwkomer

Hello,

I have installed the modem following the instructions and it still says that it's connected without Internet.

My subscription started today the 13th May.

Beste antwoord door Bart van KPN

Hi @Marco Dam welcome. 

You should have internet but unfortunately you don't have any. You said you followed the intstructions. Did you al gave the modem a reset? If that doesn't work, fastest way to get in touch is via 0800-0402. You will have direct contact with my colleague. 

If you prefer help over here, please fill in your profile and let us know when you did. One of us will look into it. 

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    Bart van KPN
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    • Bart van KPN
    • Oud Moderator
    • Antwoord
    • May 13, 2022

    Hi @Marco Dam welcome. 

    You should have internet but unfortunately you don't have any. You said you followed the intstructions. Did you al gave the modem a reset? If that doesn't work, fastest way to get in touch is via 0800-0402. You will have direct contact with my colleague. 

    If you prefer help over here, please fill in your profile and let us know when you did. One of us will look into it. 

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