Hoi ​@Dragana82. Welcome to the community! It sounds like you're setting up an internet connection. It varies by address whether you can connect to a fiber optic box or an ISRA point in your home. Which of the two connection points do you have in your home?

haven’t heard back from you. If you’re still having trouble, you can always schedule a callback with our customer service team. We’ll give you a call at a time that works best for you.