this is how it looks like now

Hello @foobarbaz 

If the Odido modem is connected with the connector to which the yellow arrow is pointing then you have a DSL connection,  I don't see any fiber connection in your picture.

The only thing you have to do when you receive the message that your connection should be working is unplug that connector and plug in the KPN one.

If it isn’t working (correctly) after installing the KPN modem then you can request a free mechanic by calling the KPN customer service 0800-0402 (mo to fr 08.00 - 18.00, sa 08.00 - 17.00).
You’ll get a Dutch menu, just say you want to speak to an employee and it should connect you to one.

thank you for your response,

if Odido rents your line, and currently I have the following problem:

“It’s been a few days ago since the Internet become very unstable, the connection works for 10-15 minutes, and then disappears (the Internet connection light on the modem is not lit). After a few minutes, everything is restored.”

does it mean that once I’ve switched to you I will have exactly the same techincal problem since technically I will be using the same DSL line? I'm just trying to figure out if this will solve my technical problem or not. Odido says that the problem is with the line you own.

I'm not a KPN employee but just another user of this forum/community.

Odido rents the line from KPN Wholesale but as far as I know they use there own equipment on the other end of the line in de local exchange.

If you switch to KPN then you will be connected to KPN equipment, most likely it will be stable after that. If not then a (free) KPN mechanic will look into it and solve the problem for you.

ah, I see now, sorry for the confusion, @GeSp!