Skip to main content
Beantwoord

I want to change the time of the appointment with the mechanic

  • June 28, 2022
  • 3 reacties
  • 89 keer bekeken
F
Nieuwkomer

Hi,

i have to change the appointment with the technician coming home to connect internet in my new house, because at the given time I’ll be at work.

I tried through the app, but it always asks me for a Dutch phone number that I haven’t yet.

I tried to contact the customer service but the menu is only in Dutch which I don’t understand.

how can I go ahead with this?

thanks in advance

Beste antwoord door HansaanZet

@Fringuo 

Information for English customers & expats | KPN

Want to contact our support number?

Our customer service is there for you to answer your question.

+31612001200

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

H
Wijsgeer
  • HansaanZet
  • Antwoord
  • June 29, 2022

@Fringuo 

Information for English customers & expats | KPN

Want to contact our support number?

Our customer service is there for you to answer your question.

+31612001200

    Alexandra van KPN
    Moderator
    Forum|alt.badge.img+22

    Hi @Fringuo and welcome to our forum.

    I'm glad to see that @HansaanZet already gave you some advice. The fastest way for help with these kind of things is indeed by contacting our customer service. Did you succeed to reach them and did it work out changing the appointment? 

    Life begins after coffee ฅ^•ﻌ•^ฅ
    F
    Nieuwkomer
    • Fringuo
    • Auteur
    • Nieuwkomer
    • July 3, 2022

    Thanks to both of you.

    yes I did call the customer service and I’ve been able to talk with someone (was not so easy considering the Dutch spoken menu).

    the guy was really helpful and polite, so we’ve been able to change the appointment!

    thanks and have a nice weekend

      De Kennisbank

      Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

      ...

      Community voorwaardenAccessibility statement